25 Apr Dutch Business Etiquette – Doing Business in the Netherlands
In any culture, values are the foundation. These reflect how the citizen’s think about things and do things. Understanding the business etiquette is essential especially when it comes to opening communications with others, especially those of other nationalities. Problems might arise and might affect your relationship building with others if you ignore the issues equivalent to understanding attitudes and values. Cultural barrier is the most difficult aspect when dealing with a variety of nationalities and cultures.
Business etiquette in the Netherlands
Social Responsibility in the Office
Netherlands is a country that practices environmental consciousness. Back in its history, it existed along with strong winds and intense surrounding waters; however the country developed a virtuous relationship with its natural resources. The country is enjoying the gift of its land so much and the people have built a stable farming culture such as horticulture and market gardening.
Yet, the country has been facing a tough situation on water quality. With its call on livestock business, there is an excess production of waste called liquid manure. The three big rivers, then, are being affected which are the Maas, the Rhine, and the Scheldt estuary.
If you are looking for people who are respectful of time, one of them are certainly the Dutch people. In business, they believe that punctuality is a fundamental virtue. For times that coming in late cannot be avoided, they appreciate calling them ahead. Apologies for late arrivals are kindly accepted, too. This is one point in the business etiquette you should keep in mind.
For dinner invitations, it is a good practice to ask the host about the time you should arrive. In that case, be prompt on your target time. The Dutch people are very time conscious and respectful, during business meetings; they usually assign ahead of time the chairperson who will ensure that the meeting is going smoothly and the timekeeper to remind everyone of the time being consumed.
Since the Dutch are an advocate of time respect, you usually can expect speedy delivery with commercial relationships. An example of these is quotations being sent promptly and delivery targets being kept.
Dutch people are very fair-minded. They don’t expect to receive anything for services provided and vice versa. They do not like to feel being indebted and compelled.
With this, giving gifts is not very common in business transactions in Netherlands. If a business partner would like to give something out of good intentions and showing appreciation, a simple gift would do, anything extravagant would not mean that it will be highly appreciated. Neutrality is an important aspect, too – it is not advisable to put on your business card on the gift being given.
If you have been given a gift, it is a tradition to open it right away and show positive reception and gratitude. A number of Dutch companies usually offer year-end gifts, which must be acknowledged sincerely.
For home invitations of Dutch people, it is expected that the visitor would have to bring something for the host or hostess. Houseplants or flowers will be appropriate for the hostess, whereas wine will be very suitable for the host. You may also bring some chocolates, sweets or toys if they have children. For almost all European countries, they usually have practical rules on giving flowers and that is no carnations or chrysanthemums. Handwritten notes after the visit are always welcomed and appreciated. Just another rule in the business etiquette you should respect.
Dress Code in Business
The Dutch practice a conservative dress code in business. The following styles are usually followed per industry – in banking, they usually wear formal attire, in IT and entertainment sectors, they usually wear jeans paired with open-neck shirts. In the marketing and service industries, they usually wear colorful shirt or tie combinations. It is completely okay to wear jackets, but be sure to remove these while working. There is no particular color coding and combinations to be followed.
Younger generation of women usually wear trousers like trouser suits. If you are not sure about the event’s dress code, the general rule is to dress well rather than be under-dressed. Uniforms are not commonly worn since they are required only at the janitor level.
People usually wear a type of clothing by their means of transport. In places like Amsterdam, people usually use bicycle or travel by tram, thus, this affects their choices of clothing and style.
If you are up for a company visit, it is alright to ask company staff the type of dress code they usually wear. It is better to know in advance as it will help you to build your confidence as you talk with the people during your visit.
Bribery and corruption
The Dutch are challenging opponents in the international trade arena. Yet, with the tough competition they are into, they have been very well known for their honesty.
A law has been revised last February 2001 defining bribery offenses. The previous one only applies to local public servants but the revised one has a new article that broadened the law in inclusion of persons in the public service of a foreign state or international organizations, former and potential public servants, and judges of a foreign state or international organizations.
If you want to do business in the Netherlands you should be reading the above and get a grasp of the business etiquette in order to build up strong relationships with your Dutch partners.